"Lets Talk Institute" for English speaking, personality development, Business English, Corporate Training in Mumbai


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Experts in English Language Training

Call center training with jobs in international and domestic BPO and call centers Call center book and CD - free with call center course

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Call Center Training with guaranteed jobs !

Are you aspiring to work in a  Call Center but do not know what it entails?

Are you currently in a Call Center and wish to move up the ladder?

If you've been wondering how you can pick up the required skills, then this  Call Center training module is for you.  

A complete training module to develop English communication skills for anyone who wants to enter the international call center industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call center agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step - by - step programmed in building English-speaking skills, Accent, personality and Interview skills.

Introduction to call center industry

Types of Call Center

Functioning of a Call Center

Scope of the Call Center Industry

Call Center Training Program    30hrs

Soft Skills

Communication skills- Elimination of Grammatical errors

Telephonic skills - Outbound / Inbound / Marketing skills

Reading Skills - Focus on wave modulation

Listening Skills


Accent Naturalization - Elimination of Mother Tongue Influence (MTI).

Jaw Exercises Pronunciation of Consonants & Vowels.

Rules of Intonations.

Basics of American & British Accent.

Personality Enhancement

Attitude Management.

Killing Nervousness & Building Confidence.

Body language & dress code.

Preparation for an Interview

Resume Development

Understanding various rounds of Interview

Extempore - Improving thought process to speak on any given topic on the spot

Group discussion - Improving interacting skills to

create a competitive edge over others.

Grammar / Aptitude / Listening Test

Personal Interview

Mock Sessions

Our Clients

Zenta, Intelenet Global services, 3G, IBM Sutherland, Accenture ,WNS, Tracmail, Citi Group, Transworks NCR, Tata AIG Vodafone, HSBC, Sandard Chartered, HDFC Bank, ICICI Bank, Lehman Brothers and Many More

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Course Duration


30 hours



Weekday ( Mon- Fri)

Weekends (Sat & Sun) for working executives

Course ware


Free - Books & CD

9324237982 | 2265152013

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