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My Desk top TV - watch traning videos from you desktop - free download Telephone etiquette training - CD

Telephone Etiquettes

Below are listed some of the important components of the Telephonic skills workshop :

Ways to Make a Good First Impression.
Effective Call Handling
Key Phases of an Outbound/Inbound Call
Hold Procedure
Dead Air Management
Using the Right Tone of Voice
Tips for Good Telephone Etiquette
Forbidden Phrases to Avoid
Body Language over the Telephone
Tele- conferencing skills


Buy  package version -

Telephone Etiquettes

( Rs. 1300.00 | $ 33 )

shipping cost extra

Buy  Dowload version - Telephone Etiquettes

( Rs. 895.00 | $ 23 )

Instant Download

The telephone is a vital tool in the business environment. No appointment can be made without that effective first telephone call. This Program sets out to provide a stream of ideas to improve awareness and provide the basic tools to achieve effective results on the telephone.

Lets Talk Telephone Etiquette Training program aims at helping individuals create a lasting impression in their customers’ minds one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette / telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. It is also very important tool in telemarketing training.

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