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corporate training workshop - Telephone etiquette and skills program

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Course Duration


Customized as per the requirement.



Flexible - Training can be conducted at our institute or at the clients place.

Course ware


Interactive course ware customized as per the requirement.

9324237982 | 2265152013

Contact Person :  Geetanjali Kadam - 9324237982


At the end of this course, a candidate will be able to :

Understand the call structure

Extract information from customers without annoying them

Listen and analyze customer’s needs

Handle complicated situations efficiently

Deal with different types of callers assertively

Leave a positive and lasting impression in the mind of customers
Telephonic Skills & Etiquettes
The world has become more compact with the growing use of a telephone. Today, most of the products and services are just a tinkle away. As a lot of business deals take place over phone calls, it is essential to follow certain telephone etiquette as we no longer enjoy the benefits of understanding our customers through their facial expressions and body language. To achieve credibility over a call, it is imperative to communicate in an effective and a professional manner.

This course imparts practical training through role plays and mock calls. The candidates are trained and assessed on how to make and handle calls, put a customer on hold, handle an irate customer patiently, ending a call, using the correct tone, use of courteous words and maintaining energy levels throughout the call.

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