Make sure your customer service team is skilled, empathetic & engaged
No matter how great your product is or how talented your staff is, one of the things that customers are most likely to remember is the direct interaction they have with your company.
Customer Service Skills – Corporate Training
Today how your organization delivers your products and services are as important as what they are. Competing goods and services don’t differ greatly from each other, so customers will choose where to shop based on the customer service they get. Before they consider spending any money, customers will already know whether they trust you and like you. They will have judged what you look like, what you sound like and how responsive you are.
The only way to create customer satisfaction is to under promise and over deliver. It is the internal customers of an organisation that strive to provide satisfaction to their external customers.
In order to achieve this, you need to have certain insights about your staff :
Is your staff skilled enough to understand customer service matters to fulfill organisational needs?
Do they turn complaints into opportunities?
Do they match and fulfill the needs of their customers to generate satisfaction?
Can they communicate and listen effectively to decode the customer’s requirements ?
To many companies offering customer service training is one of the most challenging and neglected areas of management, including those with modern call-centers. For customers the quality of customer service determines whether to make the purchase, and particularly whether to continue as a customer.
Think for an instance how you yourself react as a customer. You can perhaps think of a situation when bad customer service or an unhappy services with a call-center has forced you to leave a service provider, even if the quality and value of the product or service itself is very good and satisfactory.
Our customer service training for the corporate training bucket would enable your employees to retain customers by providing excellent customer service, produces many positive benefits for your company aside from the regular revenue and profit results.
Our customer service skills training program is targeted to those professionals who want to make an astronomical contribution to their organisation by creating repeat buyers through their customer service skills.
By the end of this soft skills training program for customer service skills, the participants should be able be able to:
Understand what are customers and customer service
Establish a positive attitude – Appearance, power smile, staying Energized
Identifyand address customer needs
Generate return business
Turning difficult customers around
In-Person customer Service
Delivering customer service over the phone
Providing electronic customer service
Recovering difficult customers
Improve customer service interactions
Allow customers to provide feedback
Act on the negative feedback
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