Customized soft skills training for corporates

Email Etiquette Training

Remove confusion & increase professionalism with your emails

E-mail is the most important business tool in today’s business world – make sure you’re using it correctly

Email Etiquette  – Corporate Training


Email is something you use every day, probably without applying too many brain resources you would agree to it, don’t you? It’s the fastest and the most important communication tool on the Earth. Emails help you have instant discussions, send quotations, provide customer service, crack business deals and much more. It lets you connect on all corners of the globe with a click. But watch out! You may be sending the wrong message without even knowing about it!

You may like it or not, the way you write your email messages is a straight reflection of your professional image. And without saying that means you can’t afford to jeopardize your reputation by sending messages that are misunderstood. So do not risk yours and your company’s reputation by making those email blunders. You know how to write emails, it’s no more rocket science, out Email Etiquette training program will take you a step further ensuring that you are sending the right message always.

A recent study reflected that over 50% of businesses still do not offer any sort of E-mail Etiquette Training to their employees.  Many employees, customer service representatives and business owners themselves seem lost when it comes to business e-mail etiquette and proper practices to be followed while emailing.

Your employees need to brush up on these issues so that they can communicate with courtesy and clarity. This makes everyone’s job easier!

In business, on or off-line, impressions are everything. Think about it… off-line you notice what people wear, how they present themselves, the quality of their business cards etc.

The very same applies online. As an example, if you e-mail in one liners, do not spell check your email, do not use proper sentence structure or lack basic grammar rules, how do you think that reflects on you and your business? Not good, right?.

What kind of impression do you set on your clients and customers, when you write those shady emails. E-mail Etiquette isn’t brain surgery. E-mail Etiquette is simply a set of basic skills that we all need to be aware of and practice to make sure your business thrives both off and online.

Remove confusion, miscommunication, and uncertainty, while increasing professionalism with your emails – we’ll show you how!

  • Have you ever sent an e-mail message and instantly regretted it later?

  • Or maybe you’ve looked back and reread the email you wrote, only to discover that it could easily be misunderstood?

  • Have you ever got tangled in the lengthy email threads, whereas you could have passed your message with a single email?

Well! You’re not singled out. You can’t leave clarity in your messages to a chance of being understood.. You certainly need our E-mail Etiquette workshop. This easy to learn soft skills training program covers all aspects to ensure that your message just says what you intended to.


By the end of this time management course from our soft skills library, participants will be able to:

  • How to make the best use of emails
  • Email structures to achieve clarity and successful communication
  • To write for the reader – effective subject lines
  • Email effectiveness – Managing recipients and messages
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand ‘netiquette’
  • Master the inbox using some core principles and email functions
  • Attaching files to an e-mail Vs web links
  • Email policies – Forwards, viruses, disclaimers
  • When sending an e-mail is necessary and appropriate – and when it isn’t
  • How to avoid grammar and spelling mistakes in your e-mails
  • How to write effective subject lines
  • Who should be included on an e-mail
  • And Much more!

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